Shop Policies

RETURN POLICY:

All sales are final and nonrefundable.

We do not accept order cancellations.
But please contact me if you have any problems with your order.

Exchanges:
On a rare occasion, exchanges will be permitted within one week of the original purchase. Exchanges will be determined by Weathered Heather at the time of the request. All decisions are final.

  • The item to be exchanged must be returned before any new item is shipped in exchange.

  • Shipping will be paid by the customer for the return of the original item and for the shipment of the replacement item.

  • Items cannot be exchanged at a retail store that carries Weathered Heather items.

  • All website orders must be exchanged for items that are in stock on the website at the time of the exchange.

  • If the item is exchanged for a lesser value item, the customer will be provided with store credit in the form of a gift card. If the exchange is for a higher value item, where additional money is owed, Weathered Heather will provide a custom link for the payment of the balance due. Balances and shipping charges must be paid before the replacement item is shipped.

  • Customized or personalized items cannot be returned or exchanged.

  • “Seconds Sale” items cannot be exchanged.

  • Exchanges will be given after the item has been returned using our return policy instructions below:

    1. Make sure the item is properly packaged for safe transport to avoid damage to the items being shipped. Damaged items cannot be returned.
    2. Send your package back to us via an insured, safe, traceable (with a tracking number), and economical shipping method of your choice. Insurance must cover the retail price of the items, before any discounts or sales were applied at check out.
    3. For all items being shipped back to Weathered Heather, all merchandise must be unworn, unaltered, unwashed, have the original box, and have the tags attached.

All original and return shipping and handling on all merchandise is nonrefundable.

If in the rare case of a damaged product or the wrong product was delivered, please contact heatherbivens@hotmail.com within 3 days of receiving the shipment, no exceptions. We will do our best to correct the situation.

Weathered Heather reserves the right to address and/or deny any return, refund, or exchange.

Use this address for all shipments:
Weathered Heather
10 Virginia Street
Baldwinsville, NY 13027

TERMS OF SERVICE:

Placing an order with Weathered Heather means you have read and are agreeing to all stated Terms of Service, Return Policies, Privacy Policy, Refund Policy, Cookies and Squarespace Policy,Seconds Sale Policy, Shipping Policy and Additional Policies.

Prices are nonnegotiable.

Offers cannot be combined.

Weathered Heather is not responsible for the loss or theft of your items and will not provide refunds or additional merchandise to replace the lost or stolen items.

Weathered Heather uses Stripe for all transactions on this website. Stripe is a safe and reliable online platform for online purchases. Weathered Heather.com does not accept payment outside of the credit card and debit card options provided by Stripe. Forms of payment that we do not accept include, but are not limited too, checks and money orders.

We accept credit, debit card, and PayPal payments.

Additionally, we have enabled Apple Pay when for customers that use Safari on Mac, iPhone, or iPad.

The set of card brands we accept depends on where you're located:

· U.S.A.: Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

· Canada: Visa, Mastercard, and American Express.

COOKIES AND SQUARESPACE POLICY:

Weathered Heather uses Squarespace as a website host. We use cookies and similar technologies to run this website and help us to understand how you use it.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

PRIVACY POLICY:

All information provided to Weathered Heather will be used for the sole purpose of providing customer service and contacting customers to provide updates, news or special offers. Credit card information is transmitted through a secure online service.

Information provided will not be shared with other parties.

By providing an email address with your purchase, you may receive email newsletters from Weathered Heather in the future. You may unsubscribe from these newsletters at any time.

REFUNDS POLICY:

In the rare case that Weathered Heather is providing a refund or partial refund: Refunds are made by Weathered Heather, where funds are directly transmitted to the credit card or debit card that was used for the purchase.

“SECONDS SALE” POLICY:

A “Seconds Sale” is the sale of items that didn’t make the cut for regular purchase and are deeply discounted to reflect the difference in quality. They are chosen for a “seconds sale” because they are either:

  • Discontinued items.

  • Old or dated work.

  • Items with minor flaws or defects.

  • Experimental designs.

  • Deemed imperfect.

All items sold in a “Seconds Sale” are provided minimal packaging.

“Seconds Sale” sales are final and cannot be exchanged for any reason.

“Seconds Sale” items cannot be altered or customized.

SHIPPING POLICY:

All items listed on https://www.weatheredheather.com are ready to ship. Shipments will be sent to the provided shipping address within 3-5 business days.

We currently provide shipping to USA through this website.

If you need to add insurance/additional insurance and/or a signature for delivery, you must contact us before you purchase your item(s). Adjustments will be made to your order for the additional shipping cost(s).

COPYRIGHT:

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Weathered Heather and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Weathered Heather, with copyright authorship for this compilation by Weathered Heather.

ADDITIONAL POLICIES:

Weathered Heather reserves the right to change policies at any time.

Weathered Heather reserves the right to change prices at any time.

AFFILIATE LINK DISCLOSURE:

Our website links contain Etsy Affiliate Links Etsy Creator Co. If you choose to make a purchase after clicking a link, I may receive a commission at no additional cost to you. Thank you for your support!